Roku replace might have damaged HDR playback for some units

In case you have a

Roku TV
and seen over the weekend that the colours seemed very washed out whereas streaming

HDR content
, don’t be concerned; you are not alone.

In response to consumer stories on the Roku Issue Tracking Board, some Roku customers are experiencing a problem with washed-out colors when streaming HDR content material from Disney+. The problem appears to be primarily affecting TCL Roku TVs, however there are some stories of Hisense Roku TVs being affected as nicely. The issue seems to stem from the most recent software program model of Roku TVs, Roku OS 14.5.

“We’re investigating the Disney Plus HDR content material that was washed out after the latest replace,” mentioned Roku neighborhood moderator Emmaneul-D.

Different streaming apps are additionally affected

The problem solely appears to have an effect on Roku OS apps, not {hardware} related to the TV like a PS5

Roku

Whereas Disney+ seems to be the first perpetrator for Roku’s HDR streaming concern, some customers are additionally reporting issues with different streaming apps resembling Netflix, Prime Video, Apple TV+, Max, and YouTube TV.

One consumer on the Roku issue forum wrote, “it occurs with 4K and HDR titles, all white and washed out, however would not appear to occur with HD titles. I am shocked extra folks aren’t complaining, as a result of it makes a ton of exhibits merely unwatchable. Was trying ahead to Andor, and Tuesday evening ruined.”

A consumer by the identify of Squinky on the Roku forums posted a picture of what Andor appears like on their Roku TV with the difficulty, and what it truly ought to like. You will discover within the first picture of Andor that the colours seem very pale and grey, whereas in the second they give the impression of being vibrant and wealthy (which is what HDR ought to seem like).

It is vital to notice that this concern appears to solely have an effect on Roku streaming. For example, this implies when you’re streaming HDR content material in your Roku TV utilizing a PS5, HDR will not look washed out. It is simply when utilizing a streaming app on Roku OS. It additionally would not appear to have an effect on Roku’s menus or any of its utility menus, simply when launching an HDR title to stream by Roku OS.

Different Roku units, resembling its streaming sticks, look like unaffected by this concern. It reportedly solely entails TCL Roku TVs and a few Hisense fashions working the most recent 14.5 software program model. Hopefully, Roku can implement a repair for this quickly, permitting customers to benefit from the vivid, wealthy colours HDR has to supply as soon as once more, particularly on new hit exhibits

like Andor
.

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